Shipping, Returns & Warranty
We offer free shipping to 48 contiguous states. At this time, we do not offer shipping internationally or to Hawaii or Alaska. We have multiple distribution centers strategically located throughout the United States that we ship from in order to get your items to you as quickly as possible. Orders usually take 2-4 business days to process and in-stock items usually ship within 4 to 6 business days. Arrival time is generally between 7-14 business days after placing your order.
This process may vary depending on the manufacturer and/or method of transportation used. Inventory is subject to frequent changes. In the unlikely event that an item is on back-order, you will be notified immediately via phone or email and given an estimated time of arrival.
If an out of stock item will be back-ordered for 4 weeks or longer, you will be given the option of exchange for a similar item or a full refund. Although we do our best to get your order to you as quickly as possible, aishte makes no guarantees of delivery dates.
Unexpected delays are sometimes unavoidable, so please be patient. Once shipped, orders may not be canceled and are subject to the terms and conditions of our return policy.
Our primary goal is to have your purchase arrive as quickly as possible and in excellent condition. Whenever possible, we ship items via USPS, UPS or FedEx. If the item(s) you order are too large and/or heavy to ship with any of these methods, we will arrange shipping via LTL (less than truckload) freight carrier.
UNLES OTHERWISE STATED, SHIPPING IS CURBSIDE DELIVERY. All residential deliveries include lift-gate service which means the item(s) are removed from the truck and lowered to ground level. Delivery drivers are not permitted to enter your home, apartment or office so please be prepared to move large, heavy items by having help available.
Please note, once furniture items are removed from the original factory packaging and assembled, they are no longer eligible for return under the terms and conditions of our return policy Any additional charges resulting from conditions including, but not limited to; stairs second floor or higher, long and/or unpaved driveways, narrow doorways, hallways or stairwells, etc. of which are not disclosed prior to delivery will be billed to the purchaser. Please advise us in advance of all delivery conditions so we can ensure you are billed properly.
If you are not sure if your specific situation could cause additional delivery charges, please feel free to contact us with questions prior to the shipment of your order. Please be aware that it is the responsibility of the purchaser to check the dimensions of items prior to ordering merchandise. aishte will not be responsible for products not fitting through doorways, hallways, stairwells or in the room of choice. Any items refused at time of delivery will be subject to the terms and any applicable fees of our return policy.
Once your shipment arrives at the delivery terminal, the freight carrier will call to schedule a delivery appointment. If you are not home to receive a scheduled delivery and the freight company has to return with your order, a second delivery fee may apply. Please make sure you provide us with the correct address for your shipment. If the address provided is incorrect and must be changed after your item is shipped, a re-consignment fee may be incurred. A signature is required at the time of delivery. Under no circumstances can the driver leave items outside of the house or apartment unattended. We always expect delivery drivers to be courteous and to deliver items within the scheduled time frame in good condition. Please understand that the truck drivers are representatives of the freight companies contracted to deliver your order to you and not of aishte.
When your shipment arrives, verify the number of boxes delivered is the same as the number of boxes listed on the bill of lading prior to signing for the delivery. If the packing slip indicates a different box count than what is delivered, make sure you notate how many boxes you actually received and how many are missing on the delivery receipt before signing it and notify us immediately of any discrepancies. All cartons shipped via freight carrier must be thoroughly inspected for any signs of mishandling such as dents, holes, rips, tears, etc.
Any DAMAGE MUST BE NOTED on the bill of lading (delivery receipt) before it is signed. Any damage not noted on the delivery receipt will be assumed to have occurred after delivery, and therefore will be the responsibility of the purchaser. Only refuse delivery of piece(s) showing obvious signs of severe damage. DO NOT REFUSE any un-damaged items. Minor damages will be restored to first quality by a professional furniture restoration technician. If restoration costs are estimated to exceed replacement costs, the damaged item(s) will be replaced. Replacement parts will be shipped for smaller items.
aishte assumes the responsibility of any restoration or replacement costs and filing damage claims with the carrier for all damages noted on the bill of lading at the time of delivery. Items damaged in transit are not eligible for a refund. Refusal of restored or replacement items is subject to the terms, conditions and applicable fees of our return policy.
Freight carriers and delivery agents are not liable for factory defects. Any items determined to be defective will also be restored to first quality or replaced at no cost to the purchaser.
aishte assumes responsibility for the restoration and/or replacements of any defective items as well as filing claims with the manufacturer. We will need digital photographs of any damage/defects in order to file a claim with the carrier/manufacturer. Please contact us as soon as possible if there is any problem with your shipment.
Warranty and Refunds
We want you to be overjoyed with your purchase! If you're not happy, we're not happy. That's why we offer 14 days return policy. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
As soon as the returned product(s) are received back in good condition our team will issue your refund.
Just like most return policies we are only able to accept returned items that are unused and in the same condition that you received them. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, We will issue a refund to you minus all shipping costs and %15 restocking fees, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. aishte cannot be held responsible for third party costs.
Please note that the shipment of a return is to be independently arranged and covered by the customer. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
items marked as Clearance, Sale or Made to Order or Special Order are not eligible for return or refund.
Color Note: Because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color and how it is displayed on your screen. Descriptions of merchandise, including colors or shades, textures, and other feature are provided by the manufacturer; aishte assumes no liability whatsoever for the description, for variance, including in colors or textures, minor imperfections, and/or for a product not meeting with customer satisfaction, absent a manufacturer-verified defect.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will advise you on where to send your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Damaged or defective items: We stand behind the quality of products we sell. While cases are rare, damages and defects do happen once in a while.
- Inspect item upon delivery. When receiving the furniture, It is very important to inspect the items before you sign the receipt. We cannot process and authorize an exchange/replacement on any damage/shortage not listed on the receipt.
- If you notice any damage/defect please Make note on the receipt about the defect.
- Receive the merchandise in good order and refuse only the damaged piece(s).
- Contact us within 48 hours of receiving your item. All claims regarding incorrect item or damaged item must be submitted within 48 hours of receiving your items and must include clear photos which can be emailed once we are contacted.
- We will arrange exchange, replacement, for the defective/ damaged unit in a timely manner.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.